PRIVACY POLICY

ABID SCALE INNOVATIONS

This Privacy Policy describes how ABID SCALE INNOVATIONS (“the Company,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you contact us, make a purchase, or otherwise interact with our services regarding the sale of scales, printers, scanners, and POS equipment.

1. CONTACT INFORMATION

If you have any questions or concerns about this policy or our privacy practices, please contact us directly:

  • Business Owner: Shanzaib Abid
  • Company Name: ABID SCALE INNOVATIONS
  • Address: Muhallah bakar basti ward no.14 gujar khan district Rawalpindi, Pakistan
  • Mobile/WhatsApp: +923435830284
  • Email: shanzaibabid9001@gmail.com

2. COLLECTION OF PERSONAL INFORMATION

We collect information from you to facilitate sales, fulfill orders, and provide support for our products (scales, printers, scanners, and POS equipment).

A. Information You Provide Directly

When you contact us to inquire about products or place an order, you may provide us with the following data:

  • Identity Data: Your name, business name (if applicable).
  • Contact Data: Phone number (mobile/WhatsApp), email address, and physical shipping/billing address.
  • Transaction Data: Details of the products you purchase, and payment method details (note: sensitive payment data is typically processed by banks/processors and not stored by us).
  • Support Data: Information you provide when requesting technical support or warranty services.

B. Information Collected Automatically

When you interact with our communication channels (e.g., website, if applicable, or email/WhatsApp), we may automatically collect:

  • Technical Data: IP address, device type, and operating system used to contact us.
  • Usage Data: Details about your inquiries, viewed products, and the time/date of communication.

3. USE OF PERSONAL INFORMATION

We use the Personal Information we collect for the following essential business purposes:

  1. Order Fulfillment: To process your inquiries, confirm stock availability, process payments, arrange for shipping of scales, printers, scanners, and POS equipment, and provide invoices.
  2. Communication: To communicate with you regarding your order status, delivery schedule, and to respond to your technical support or warranty requests.
  3. Customer Management: To maintain a record of your purchases and service history for future reference and streamlined support.
  4. Security: To prevent fraud and ensure the security and integrity of our transactions and communications.

4. DISCLOSURE OF PERSONAL INFORMATION

We may share your Personal Information with the following third parties, strictly for the purposes outlined below:

  • Delivery Partners: Courier and logistics companies (e.g., TCS, Leopard, etc.) to facilitate the physical delivery of your purchased equipment to your address.
  • Payment Processors: Banks and financial institutions to securely process payments for your orders.
  • Legal Compliance: When required by law, court order, or governmental regulations in Pakistan (e.g., in compliance with the Prevention of Electronic Crimes Act 2016).

5. DATA SECURITY AND RETENTION

We implement reasonable technical and organizational measures to protect the Personal Information we hold against unauthorized access, loss, or misuse. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Pakistani law (e.g., record-keeping for tax or warranty purposes).

6. YOUR RIGHTS

Consistent with applicable Pakistani regulations, you may have the right to:

  • Access: Request access to the Personal Information we hold about you.
  • Correction: Request the correction or update of any inaccurate or incomplete data.
  • Withdrawal of Consent: Withdraw your consent for the processing of your data, where applicable, provided such processing is not necessary for fulfilling an existing contract (e.g., processing an order).

To exercise these rights, please contact the Business Owner, Shanzaib Abid, using the details provided in Section 1.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our primary communication channels (e.g., website or shared directly via email/WhatsApp upon request), and the “Effective Date” will be updated.