FREQUENTLY ASKED QUESTIONS (FAQ)

ABID SCALE INNOVATIONS

1. General Company Information

Q1. What is ABID SCALE INNOVATIONS? A. ABID SCALE INNOVATIONS is a dedicated business based in Rawalpindi, Pakistan, specializing in the sale and supply of high-quality business equipment. Our primary focus is on all types of scales, printers, scanners, and Point of Sale (POS) equipment.

Q2. Who owns and operates ABID SCALE INNOVATIONS? A. The business owner is Shanzaib Abid. We are committed to providing reliable products and excellent customer service.

Q3. Where is ABID SCALE INNOVATIONS located? A. Our physical location is in Gujar Khan, Rawalpindi.

  • Address: Muhallah bakar basti ward no.14 gujar khan district Rawalpindi, Pakistan.

2. Products and Inventory

Q4. What types of scales do you sell? A. We sell a comprehensive range of scales, including digital bathroom scales, heavy-duty industrial platform scales, kitchen/food scales, and specialized postal/shipping scales.

Q5. What POS equipment do you offer? A. Our POS inventory includes essential items such as thermal label printers, receipt printers, barcode scanners (1D/2D), cash drawers, and related accessories.

Q6. Do you offer warranties on your equipment? A. Yes, warranty terms vary depending on the product and manufacturer. Specific warranty details will be clearly listed on the product page or provided with your purchase invoice.

3. Ordering, Shipping, and Support

Q7. How can I place an order with ABID SCALE INNOVATIONS? A. You can place orders by contacting us directly via the provided mobile number or email. Details on our official online platform (if applicable) will be shared upon request.

Q8. What are your payment options? A. We accept several payment options common in Pakistan, including bank transfers and Cash on Delivery (COD) for many items. Specific payment terms will be confirmed at the time of order placement.

Q9. Do you ship products across Pakistan? A. Yes, we offer reliable shipping services to cities and accessible areas throughout Pakistan. Shipping costs and delivery times will be calculated based on the size/weight of the equipment and the destination.

Q10. What is your return or exchange policy? A. We handle returns and exchanges for defective or non-compliant equipment in accordance with our stated policy. Please contact us immediately if you encounter any issues with your received product.

4. Contact Information

Q11. How can I contact you for sales inquiries or technical support? A. You can reach the business owner, Shanzaib Abid, directly via:

  • Mobile/WhatsApp: +923435830284
  • Email: shanzaibabid9001@gmail.com

Q12. What information should I provide when contacting support? A. Please include your name, order reference number (if applicable), and a clear description of the product and the issue you are facing to ensure a swift response.